Frequently Asked Questions
Everything you need to know about Monchhichi Jewelry by Atelier
What materials are used in Monchhichi Jewelry pieces?
Each piece is crafted using premium materials, typically featuring high-quality 925 sterling silver, 18k gold plating, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take for my order?
Standard shipping usually takes 3-7 business days within the domestic region. International shipping can take between 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless they arrive defective.
How should I care for my jewelry to maintain its shine?
To preserve the quality of your Monchhichi Jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you offer a warranty on your products?
Yes, all Monchhichi Jewelry by Atelier items come with a 6-month limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.