Returns & Exchanges
At Monchhichi Jewelry by Atelier, we want you to cherish your handcrafted pieces. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our concierge team with your order number and reason for return to receive a pre-paid shipping label and a Return Authorization number.
Prepare the Package
Place the jewelry in its original Atelier presentation box and secure it inside a padded shipping mailer to ensure the delicate components are protected.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.
Quality Inspection & Refund
Once our artisans verify the item is in its original, unworn condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing